Our thesis ”Know-How and Service for Your Laboratory Needs" is describing how we aim to work towards our customers also in service and tech support.

Our goal is to take care of the instruments in field and minimize instrument shipments to factory and even to our own service facility. We try to help our customers as soon as possible after reported problem and avoid down time of instruments.

Our opinion is, that in good service both Customer needs, recommendations from our suppliers as well as experience and know-how of our service team are combined.

 

REGULAR SERVICE IS WORTH WHILE

A big part of systems and instruments delivered by us is covered by service contract or preventive maintenance.

Why to choose Service Contract

*As Service Contract customer You get discount from spare parts. Regular preventive maintenance, that is included in contracts, will secure as troublefree operation as achievable.

*Life time of Your instruments will grow, as the condition of instrument is regularly monitored and right spare parts are replaced at right time.

*Regular service and maintenance will decrease the Cost of Ownership.

*Service contracts we make, are tailored both to Your intstrument and to serve Your needs taking into consideration the age of instrument, amount of use and e.g. surrounding conditions.

If You are interested in service contract, please contact our service manager Tom Rontu.

 

KNOW-HOW and SPECIAL KNOW-HOW

Some members of our service team have experience of tens of years. This vast experience we try to utilize to your benefit and to maintain it and build it further up by regular trainings.

During past five years we have attended tens of courses arranged by our suppliers. Among these courses are some purely service and mechanics focused ones, but also software trainings as well as courses that certify participants to do validation and service in FDA and IVD regulated environments.

At the beginning of year 2005 we had a customer survey about satisfaction to our service and tech support. The result was extremely positive and brought a lot of encouragement and motivation to our service team. We are although convinced that there are still things we can do better and improve.
If You have any comments of feedback related to our service and tech support, please contact either Tom Rontu or Tomi Virtanen.